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Overview
Supports the branch manager in the daily operation of the branch office.

Responsibilities:
Provides courteous customer service.
Solicits for new or renewed customer business on every contact.
Receives loan payments and posts to customer accounts.
Maintains cash drawer accuracy and security.
Prepares and handles office deposits and maintains checkbook accuracy.
Prepares and processes loan applications.
Performs collection activities on delinquent accounts, by both written and verbal communications.
Maintains compliance with company policies and procedures.
Maintains accurate filing and record-keeping system.
Prepares and assemble reports for remittance, and for branch record-keeping.
Prompt and regular attendance is required.

Qualifications:
Prior experience with customer service
Basic math and money handling skills; able to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use.
Computer literate with ability to operate a ten-key calculator.
This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.
This position frequently operates a standard telephone.
This position may require walking on uneven ground, climbing small stairs.
High school diploma or equivalent.

Overview:
Account Manager must be familiar with operations of branch office including all phases of
lending, collecting, and direction of office staff.

Responsibilities:
Maintains office cash with accuracy and security.
Solicits for new or renewed customer business on every contact.
Receives loan payments and posts to customer accounts.
Prepares and processes loan applications; closes approved loans.
Achieves account gain through proven loan judgement and effective customer solicitation.
Ensures compliance with state and federal lending regulations and Company policies.
Ensures prompt completion of loan process.
Minimizes delinquent debt through collection activities both by verbal and written communication.
Ensures compliance with company record-keeping procedures.
Prompt and regular attendance is required.

Qualifications:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written.
General math and money handling skills; ability to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator.
This position works in an office and consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
This position frequently operates a standard telephone.
This position may require driving, and may require walking on uneven ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Customer Service Representative with previous finance experience.
High school diploma or equivalent

Overview:
Helps Manager with overall operations of branch office including all phases of lending,
collecting, and direction of office staff.

Responsibilities:
Develops, directs, trains, and manages branch personnel with manager direction and assistance.
Maintains office cash with accuracy and security.
Achieves account gain through proven loan judgement and effective customer solicitation.
Ensures compliance with state and federal lending regulations and Company policies.
Ensures prompt completion of loan process.
Minimizes delinquent debt through collection activities both by verbal and written communication.
Ensures compliance with company record-keeping procedures.
Ensures reporting of branch figures to corporate office for accounting purposes.
Prompt and regular attendance is required.

Qualifications:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written.
General math and money handling skills; ability to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator.
This position works in an office and consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

This position frequently operates a standard telephone.
This position may require driving, and may require walking on uneven ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Account Manager with demonstrated managerial ability or previous finance experience.
High school diploma or equivalent

Overview:
Manages overall operations of branch office including all phases of lending, collecting, and
direction of office staff.

Responsibilities:
Develops, directs, trains, and manages branch personnel with supervisor direction and assistance.
Maintains office cash with accuracy and security.
Achieves account gain through proven loan judgement and effective customer solicitation.
Ensures compliance with state and federal lending regulations and Company policies.
Ensures prompt completion of loan process.
Minimizes delinquent debt through collection activities both by verbal and written communication.
Ensures compliance with company record-keeping procedures.
Ensures reporting of branch figures to corporate office for accounting purposes.
Prompt and regular attendance is required.

Qualifications:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written.
General math and money handling skills; ability to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator.
This position works in an office and consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
This position frequently operates a standard telephone.
This position may require driving, and may require walking on uneven ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Assistant Manager with demonstrated managerial ability or previous finance experience.
High school diploma or equivalent

Overview:
TAM is a traveling employee who will be directed to offices that are short staffed, have delinquency issues, and help train new staff. TAM’s with take on the role of whomever they are there to replace. TAM’s have same authority as the Manager and reports to the Regional
Manager. TAM’s will assist with overall operations of branch office including all phases of lending, collecting, and direction of office staff.

Responsibilities:
Develops, directs, trains, and assists branch personnel with supervisor direction and assistance.
Maintains office cash with accuracy and security.
Achieves account gain through proven loan judgement and effective customer solicitation.
Ensures compliance with state and federal lending regulations and Company policies.
Ensures prompt completion of loan process.
Minimizes delinquent debt through collection activities both by verbal and written communication.
Ensures compliance with company record-keeping procedures.
Ensures reporting of branch figures to corporate office for accounting purposes.
Prompt and regular attendance is required.

Qualifications:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written.
General math and money handling skills; ability to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide
ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator.
This position works in an office and consistently operates a computer and other office
productivity machinery, such as a calculator, copy machine, and computer printer.
This position frequently operates a standard telephone.
This position requires traveling on regular basis, and may require walking on uneven
ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Assistant Manager with demonstrated managerial
ability or previous finance experience.
High school diploma or equivalent

Overview:

Branch Supervisor has two roles to fill. They are the Manager of a Branch as well as a
Supervisor. They will use effective communication and leadership skills to coordinate and
direct the functions of the branch they manage and the territory with approximately 3 to 5
locations that are compliant with company policies and achieve established objectives for
controls and profitable operation.

Responsibilities:

• Perform supervision duties in assigned territory primarily through onsite visits.
• Interview and select territory personnel.
• Develop, train and direct new and existing branch personnel.
• Develop and maintain employee/customer relations.
• Evaluate branch performance and advise Manager on corrective action, if required.
• Maintain profitable operation.
• Ensure account gain and loan volume for territory.
• Minimize delinquent debt by ensuring appropriate lending and collection procedures.
• Confirm compliance with Company policies, procedures, and standards.
• Ensure compliance with State and Federal lending regulations.
• Confirm branch compliance with record retention procedures.
• Ensures proper staffing of territory personnel.
• Prompt and regular attendance is required.
• Ability to work well with others.
• Ability to multi-task in a fast-paced work environment.
• Exercise sound judgment in decision making.

Qualifications:

Two-to-three years’ experience as an internal Branch Manager with the completion of Supervisor Trainee program preferred or outside experience with handling multiple locations. The knowledge of our company operations, policies, and standards along with state and federal lending regulations is preferred. There must be a general knowledge of employment laws and good communication skills. The ability to travel frequently as needed.
A basic skill level in Windows, Word, Excel, and Outlook is essential. High school diploma or equivalent required. Ability to obtain license, certification, and/or governmental approval to
provide ancillary products and services, as applicable.

Overview:
Use effective communication and leadership skills to coordinate and direct the functions of a
territory with approximately 8 to 12 locations that are compliant with company policies and
achieve established objectives for controls and profitable operation.

Responsibilities:

• Perform supervision duties in assigned territory primarily through onsite visits.
• Interview and select territory personnel.
• Develop, train and direct new and existing branch personnel.
• Develop and maintain employee/customer relations.
• Evaluate branch performance and advise Manager on corrective action, if required.
• Maintain profitable operation.
• Ensure account gain and loan volume for territory.
• Minimize delinquent debt by ensuring appropriate lending and collection procedures.
• Confirm compliance with Company policies, procedures, and standards.
• Ensure compliance with State and Federal lending regulations.
• Confirm branch compliance with record retention procedures.
• Ensures proper staffing of territory personnel.
• Prompt and regular attendance is required.
• Ability to work well with others.
• Ability to multi-task in a fast-paced work environment
• Exercise sound judgment in decision making.

Qualifications
Two-to-three years’ experience as an internal Branch Manager with the completion of
Supervisor Trainee program preferred or outside experience with handling multiple
locations. The knowledge of our company operations, policies, and standards along with
state and federal lending regulations is preferred. There must be a general knowledge of
employment laws and good communication skills. The ability to travel frequently as needed.
A basic skill level in Windows, Word, Excel, and Outlook is essential. High school diploma or
equivalent required. Ability to obtain license, certification, and/or governmental approval to
provide ancillary products and services, as applicable.