Overview
Supports the branch manager in the daily operation of the branch office.
Responsibilities:
Provides courteous customer service.
Solicits for new or renewed customer business on every contact.
Receives loan payments and posts to customer accounts.
Maintains cash drawer accuracy and security.
Prepares and handles office deposits and maintains checkbook accuracy.
Prepares and processes loan applications.
Performs collection activities on delinquent accounts, by both written and verbal communications.
Maintains compliance with company policies and procedures.
Maintains accurate filing and record-keeping system.
Prepares and assemble reports for remittance, and for branch record-keeping.
Prompt and regular attendance is required.
Qualifications:
Prior experience with customer service
Basic math and money handling skills; able to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use.
Computer literate with ability to operate a ten-key calculator.
This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.
This position frequently operates a standard telephone.
This position may require walking on uneven ground, climbing small stairs.
High school diploma or equivalent.