Overview:
TAM is a traveling employee who will be directed to offices that are short staffed, have delinquency issues, and help train new staff. TAM’s with take on the role of whomever they are there to replace. TAM’s have same authority as the Manager and reports to the Regional
Manager. TAM’s will assist with overall operations of branch office including all phases of lending, collecting, and direction of office staff.
Responsibilities:
Develops, directs, trains, and assists branch personnel with supervisor direction and assistance.
Maintains office cash with accuracy and security.
Achieves account gain through proven loan judgement and effective customer solicitation.
Ensures compliance with state and federal lending regulations and Company policies.
Ensures prompt completion of loan process.
Minimizes delinquent debt through collection activities both by verbal and written communication.
Ensures compliance with company record-keeping procedures.
Ensures reporting of branch figures to corporate office for accounting purposes.
Prompt and regular attendance is required.
Qualifications:
Prior experience with customer service
Knowledge of state and federal lending regulations
Effective communications skills, verbal and written.
General math and money handling skills; ability to count cash accurately.
Ability to obtain license, certification, and/or governmental approval to provide
ancillary products and services, as applicable.
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator.
This position works in an office and consistently operates a computer and other office
productivity machinery, such as a calculator, copy machine, and computer printer.
This position frequently operates a standard telephone.
This position requires traveling on regular basis, and may require walking on uneven
ground, climbing small stairs.
Requires the ability to communicate verbally and in writing.
Completion of training period as Assistant Manager with demonstrated managerial
ability or previous finance experience.
High school diploma or equivalent